1 Scope of application
These General Terms and Conditions (hereinafter “GTC”) govern the legal relationship between the company Swiss Nature Tea (hereinafter “Provider”) and the users of the website www.swissnaturetea.com (hereinafter “Customer”) with regard to the use of the services offered.
These GTC apply to all orders placed by the buyer. The buyer agrees to the following terms and conditions, in our ordering software the corresponding labeled field “read” (I hereby accept the terms and conditions.) or similar clicks.
2 Conclusion of contract
The contract between the Provider and the Customer is concluded when the Customer makes use of the services offered or places an order.
3 Scope of services
The provider makes certain services available to the Customer, such as the provision of information, the sale of products or the possibility of making contact.
4 Prices and terms of payment
The prices for the services and products offered are listed in detail on the website www.swissnaturetea.com and are exclusive of customs duties/import costs. Payment is made via the specified payment methods, such as credit card or bank transfer.
5 Delivery
Delivery is made by sending the goods to the address provided by the buyer. The billing address and the delivery address may be different.
The ordered products are delivered from Switzerland. The delivery time may vary depending on the delivery address, product and availability. It will be communicated to the Customer when the order is placed.
The goods are usually dispatched within 1 to 3 working days of receipt of the order confirmation by the buyer. Swiss Nature Tea accepts no responsibility for any delay in delivery by the logistics company.
Deliveries outside Switzerland may be subject to additional duties, taxes and fees.
6 Warranty
The customer must inspect the goods immediately upon receipt.
If the goods are defective on receipt, the purchaser may choose whether subsequent performance is to take the form of a replacement delivery or a price refund. In any case, the buyer must return the defective goods to us.
Excluded from any warranty are typing errors entered by the customer, qualitatively inadequate images (e.g. due to insufficient resolution of digital images), self-inflicted design errors as well as incorrect product selection, incorrect order quantities or other defects caused by errors when entering the order.
The customer must give written notice of defects subject to warranty within 5 working days of receipt of the goods; no further claims can be made after this period has expired.
In the event of a warranty claim, Swiss Nature Tea shall, at its discretion, either replace the defective goods or issue a corresponding credit note, provided that the customer has returned the defective products. Further warranty claims by the customer are expressly excluded.
7 Right of return and withdrawal
Customers must check the delivered or collected goods immediately for correctness, completeness and delivery damage. Delivery damage, product defects, incorrect and incomplete deliveries must be reported within 5 working days and kept in the original packaging until Swiss Nature Tea contacts the customer.
Swiss Nature Tea grants the right to return the ordered products within a maximum of 14 calendar days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
The postage costs for the return of unwanted items shall be borne by the sender. The following exceptions apply:
- other items received than ordered
- the details in our store are not correct
- item(s) received that were not ordered
If one or more of these points apply, the postage costs for the return shipment are borne in full by Swiss Nature Tea. The purchase price can only be refunded after receipt of the return shipment.
8 Liability
Swiss Nature Tea shall only be liable for damages that are based on the breach of a contractual obligation incumbent upon it, or if it has caused these through gross negligence or intent.
The maximum amount of damages to be paid is limited to the amount agreed as the purchase price of the delivery concerned.
Swiss Nature Tea shall not be liable for pure financial loss or consequential and/or reflex damage.
9 Data protection
The provider undertakes to comply with the applicable data protection regulations and to treat the Customer’s personal data confidentially. Further information on data protection can be found in the privacy policy on the website.
10 Final provisions
Swiss law applies. The place of jurisdiction is the registered office of the provider. Should individual provisions of these GTC be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
Swiss Nature Tea reserves the right to amend the GTC at any time. The version valid at the time the contract is concluded shall always apply. The Customer must therefore inform himself about the applicable GTCs with each order.
These GTC are written in German. There may be deviations in translations into other languages. In the event of ambiguities or contradictions between the different language versions, the German version of these GTC shall prevail.